
Privacy Policy
Last updated: June 2023
This Privacy Policy of Quiz Word Pty Ltd ACN 624 877 532 (us, we, our) sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information. We operate the platform and website called Quiz Word, which includes the ancillary platforms which facilitate the operation of the Quiz Word application (Platform).
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From time to time, we may revise or update this Privacy Policy, or our information handling practices. If we do so, the revised Privacy Policy will be published on the Platform.
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We may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. By using the Platform or our services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
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By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
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The types of personal information we collect and hold
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The types of personal information we may collect and hold includes (but is not limited to) personal information about:
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your name, address, contact telephone number and other contact details such as your email address;
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age or date of birth;
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payment information (such as credit card or bank details);
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your device ID, device type, geolocation information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
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details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
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any additional information relating to you that you provide to us directly or indirectly through the Platform, or through your general online presence or through other websites or accounts from which you permit us to collect information;
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information you provide to us through customer surveys; or
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any other personal information that may be required in order to facilitate your dealings with us.
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You are not obliged to provide personal information to us. However, in many cases, if you do not provide personal information to us, we may not be able to supply the relevant functionality of the Platform.
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How do we collect personal information and from whom?
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In some circumstances, you may provide to us, and we may collect from you, personal information about a third party. Where you provide the personal information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it. If you are providing us with personal or sensitive information on behalf of a person who is under the age of 18 that you are the parent or guardian of, you understand that you are consenting to this Privacy Policy on their behalf as their legal guardian.
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We collect personal information in the following ways:
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when you submit personal information through the Platform (such as when you send us a message, register to utilise the Platform, or fill out an online form);
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communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
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interact with us via our websites, services, content and advertising;
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invest in our business or enquire as to a potential purchase in our business; or
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in the course of providing services to you.
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We store personal information in computer storage facilities. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
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ensuring there are suitable password protection measures and access privileges in place to monitor and control access to our IT systems;
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requiring any third parties engaged by us to provide appropriate assurances to handle your personal information in a manner consistent with Australian law; and
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taking reasonable steps to destroy or de-identify personal information after we no longer need it for our business or to comply with the law.
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Why do we collect, use and disclose personal information?
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We may collect, hold, use and disclose your personal information for the following purposes:
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To enable you to access and use our Platform and services;
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To operate, protect, improve and optimise our services, the Platform, the business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
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To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
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To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
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To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
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To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
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We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive through the Platform.
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Direct Marketing
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We also collect, hold, use and disclose your personal information to:
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notify you about the details of new services and products offered by us;
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send you our newsletters and other marketing publications;
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administer our databases for client service, marketing and financial accounting purposes; and
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to comply with our legal requirements regarding the collection and retention of information concerning the products and services that we provide.
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If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting us using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
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Disclosure of your personal information
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We may disclose personal information for the purposes described in this privacy policy to:
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our employees and related bodies corporate;
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third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing the Platform, the products and services to you);
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professional advisers, dealers and agents;
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payment systems operators (e.g., merchants receiving card payments);
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our existing or potential agents, business partners or partners;
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our sponsors or promoters of any competition that we conduct via our services;
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anyone to whom our assets or businesses (or any part of them) are transferred;
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specific third parties authorised by you to receive information held by us; and
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other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required by law.
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We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
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Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the services and that protect your personal information in accordance with Australian law. Otherwise, we will disclose personal information to others if you've given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
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Disclosure of personal information outside Australia
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We may disclose personal information outside of Australia to our cloud computing providers, and software developers. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia. We will take all reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles and with the primary purpose of collection of the personal information.
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Using our online services
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We may collect personal information about you when you use and access our services or the Platform.
While we do not use browsing information to identify you personally, we may record certain information about your use of our services, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer, phone, or device.
We may also use cookies or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, telephone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices or browsing sessions. You can disable cookies through your internet browser, but our services, including the Platform, may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
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Links
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Our Platform and services may contain links to websites or services operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked services. The privacy policies that apply to those other services may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
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How we handle requests to correct your personal information
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We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant. We may also need to verify your identity when you request your personal information.
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If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us via our email address listed below.
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How to contact us or make a complaint
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If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your personal information or make a complaint about a breach by us of our privacy obligations (including the way we have collected, disclosed or used your personal information), please contact us at privacy@quizword.com.au.
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Please include your name, email address and/or telephone number and clearly describe why you are contacting us. We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations.